{"id":"65f8a7b884a6cf00064e3d94","widgetSlug":"npcfhn9vhsmu7h8","returnsEnabled":true,"customerClaimsEnabled":true,"orderTrackingEnabled":true,"marketingEnabled":false,"marketingSubscribeFromLogin":false,"customerAccountsEnabled":true,"conciergeEnabled":false,"conciergeLiveChat":false,"conciergeSettings":{"general":{"welcomeMessage":"Hey there! How can I help you today?"},"ticketHandoffSettings":{"forwardToExternalEmail":false,"emailHandoffMessage":"","handoffType":"LIVE_CHAT"},"emailSignUp":{"signUpDiscountAmount":"15","incentivize":false,"buttonLabel":"Earn a 15% discount when you sign in"},"proactiveChipEngagement":false,"skills":{"backInStockNotifications":{"enabled":true},"cancelOrder":{"enabled":false,"cancelOrderTimeWindowAfterPlacingMinutes":1440,"omsEventsToDisallowUpon":[],"requireConfirmation":true},"changeAddress":{"enabled":false,"changeOrderAddressTimeWindowAfterPlacingMinutes":1440,"omsEventsToDisallowUpon":[],"requireConfirmation":true},"updateOrder":{"enabled":false,"updateOrderTimeWindowAfterPlacingMinutes":1440,"addItem":false,"removeItem":false,"changeVariant":false,"omsEventsToDisallowUpon":[]},"addOrderDiscount":{"enabled":false,"addOrderDiscountTimeWindowAfterPlacingMinutes":1440,"omsEventsToDisallowUpon":[]},"addOrderGiftNote":{"enabled":false,"addOrderGiftNoteTimeWindowAfterPlacingMinutes":1440,"omsEventsToDisallowUpon":[]},"cartEditing":{"enabled":true},"createDiscountCode":{"enabled":false,"maxDiscountPercentage":10,"discountCodeExpirationMinutes":10080},"productBundle":{"enabled":false,"maxDiscountPercentage":10,"discountCodeExpirationMinutes":10080},"webScrapingForProductInformation":{"enabled":false},"forceUseRetrieveSupportKnowledge":{"enabled":false},"returnsPortalLinkOverride":{"url":""},"orderTracking":{"enabled":true}},"useOmsEventsForOrderEditing":false},"chips":{"selectedPredefinedChips":[],"customChips":[]},"csat":{"enabled":false,"surveyMethods":[],"allowRemarks":true},"accountTab":{"registerHeader":"Sign in or create an account","registerSubtext":"Sign in to manage orders, check shipping status, view saved items, and browse product recommendations.","sections":[{"type":"recent_orders","header":"Recent orders","enabled":false},{"type":"wish_list","header":"Wish list","enabled":false},{"type":"viewed_products","header":"Jump back in","enabled":false},{"type":"product_recommendations","header":"Find new favorites","enabled":false}]},"showAccountsPage":false,"overrideAccountLinks":true,"redirectFromAccountsPages":true,"hideButton":true,"multipassAvailable":true,"supportFeaturesEnabled":false,"url":"ef6478-2.myshopify.com","chatHeadingLogoUrl":"https://data.getredo.com/redo/Echo_Water_Logo_9d0cdc51ff21.jpg","storeUrl":"ef6478-2.myshopify.com","customerPortalDomain":"ef6478-2.myshopify.com","customerPortalPathPrefix":"/apps/redo","storefrontAccessToken":"11ed1aad0570406e8cbc3276fb52e19e","customerPortalButtonText":"Start a return, exchange, or claim","returnButtonText":"Returns & Exchanges","claimButtonText":"Shipping claims","messagingHeadingText":"Echo Water Support","mainHeadingText":"Hey!","homeHeadingText":"Hey! How can we make your day easier?","widgetFontFamily":"","widgetMessageBubbleFontSize":"12","widgetHeaderFontSize":"18","widgetButtonFontSize":"14","chatWithUsButtonText":"Chat with us","name":"Echo Water","chatFlow":{"steps":[{"type":"send_message","next":1,"message":"What can I help you with today?"},{"type":"reentry","message":"","options":[{"name":"View my orders","next":2},{"name":"Start a return/check status of return","next":3},{"name":"View return policy","next":4},{"name":"Chat with customer support agent","next":5}]},{"type":"see_orders","message":"Please sign in with your email address to see your orders.","next":6},{"type":"send_message","next":6,"message":"Here is a link to our return portal where you can view and start returns:\n<Insert link to customer portal>"},{"type":"send_message","next":6,"message":"Here is a link to our return policy:\n<Insert link to return policy>"},{"type":"customer_response","next":7,"message":"How can we help? Please provide your question and any other helpful information like an order number.","infoToCollect":"custom"},{"type":"chat_multiple_choice","message":"Is there anything else I can help you with today?","options":[{"name":"Yes","next":null,"nextName":"base"},{"name":"No","next":8,"nextName":null}]},{"type":"assign_to_agent","message":"Please wait while I connect you with a customer support representative.","emailPromptMessage":"We will contact you by email as soon as possible! What is the best email address at which we can contact you?","followUpMessage":"Thank you! We will contact you at the email address you provided shortly.","channel":"redoChat"},{"type":"close_chat","message":"Great! Glad I could help."}]},"widgetQuickActions":[{"title":"Manage your Subscriptions","url":"https://echowater.com/a/account/subscriptions","type":"open_link"},{"title":"FAQs","url":"https://support.echowater.com/hc/en-us/categories/14939948812820-FAQs-by-Product","type":"open_link"},{"title":"Register your Product","url":"https://echowater.com/apps/redo/returns-portal/login?register_only=true","type":"open_link"},{"title":"Product Manuals","url":"https://support.echowater.com/hc/en-us/categories/15996911618580-Product-Manuals-Warranty","type":"open_link"},{"title":"Schedule Installation Assistance ","url":"https://calendly.com/techsupport-echowater/installation-assistance","type":"open_link"},{"title":"Schedule a Sales Consultation","url":"https://calendly.com/whitney-echowater","type":"open_link"}],"widgetQuickActionFontSize":"14","selfServe":{"startReturnEnabled":false,"startReturnLabel":"Start an exchange or return","startClaimEnabled":false,"editOrderLabel":"Edit order","editOrderEnabled":false,"trackPackageEnabled":false,"trackPackageSettingLabel":"Track a package"},"hideWidgetAfterHours":false,"hideWidgetOnProductPages":false,"widgetPrimaryColor":"#181818","widgetSecondaryColor":"#666666","widgetSecondaryColorEnabled":false,"widgetPosition":"left","xAdjustment":"-15","yAdjustment":"35","mobileXAdjustment":"0","mobileYAdjustment":"0","bubbleButtonText":"","gradientSetting":{"gradientStrength":0.3,"inverted":false},"widgetHoursEnabled":false,"widgetHoursTimezone":"America/Denver","widgetHours":{"sunday":{"enabled":false,"timeBlocks":[{"start":"09:00","end":"17:00"}]},"monday":{"enabled":true,"timeBlocks":[{"start":"09:00","end":"17:00"}]},"tuesday":{"enabled":true,"timeBlocks":[{"start":"09:00","end":"17:00"}]},"wednesday":{"enabled":true,"timeBlocks":[{"start":"09:00","end":"17:00"}]},"thursday":{"enabled":true,"timeBlocks":[{"start":"09:00","end":"17:00"}]},"friday":{"enabled":true,"timeBlocks":[{"start":"09:00","end":"17:00"}]},"saturday":{"enabled":false,"timeBlocks":[{"start":"09:00","end":"17:00"}]}},"openToWelcomePage":false,"mobileFullscreen":false,"widgetCustomCss":""}