What can I help you with today?
"},{"type":"reentry","message":"","options":[{"name":"Track my order","next":2},{"name":"I need to change my shipping address.","next":3},{"name":"Do you offer free shipping? ","next":4},{"name":"How quickly will my order ship?","next":5},{"name":"Do offer a Military discount?","next":6},{"name":"I have a question about a product. ","next":7},{"name":"Leave us a message","next":8}]},{"type":"see_orders","message":"You can track your orders from this chat. Please provide your email address to see a list of your orders.\n","next":9,"messageHtml":"You can track your orders from this chat. Please provide your email address to see a list of your orders.
"},{"type":"send_message","next":15,"message":"No problem!\n","messageHtml":"No problem!
"},{"type":"send_message","next":10,"message":"Yes! We offer free shipping within the Contiguous US (lower 48) on all orders with a minimum subtotal of $50.00 or more. \n","messageHtml":"Yes! We offer free shipping within the Contiguous US (lower 48) on all orders with a minimum subtotal of $50.00 or more.
"},{"type":"send_message","next":10,"message":"Shipping times\nIf you placed your order before 2pm PST on a weekday, it is expected your order will be shipped the same day.\n\nOrders placed after 2pm PST or on weekends will be shipped on the next business day.\n","messageHtml":"Shipping times
If you placed your order before 2pm PST on a weekday, it is expected your order will be shipped the same day.
Orders placed after 2pm PST or on weekends will be shipped on the next business day.
"},{"type":"send_message","next":10,"message":"Yes! We offer a 10% discount for Military (active duty & veterans), Military Families (spouses & dependents), and First Responders (Fire, Police, and Healthcare Workers).\n\nYou should see a GovX button on the checkout page below the order total. When that button is clicked you will be asked to create an account and provide credentials to be verified, once approved a a one-time use discount code will be provided. Every time you checkout with us, log into your GovX Account to receive a new discount code.\n\nNot seeing the GovX button? Head here to sign up: https://go.a-zdarts.com/govx\n\n** Please note that the Military discount does not apply to already discounted products. **\n","messageHtml":"Yes! We offer a 10% discount for Military (active duty & veterans), Military Families (spouses & dependents), and First Responders (Fire, Police, and Healthcare Workers).
You should see a GovX button on the checkout page below the order total. When that button is clicked you will be asked to create an account and provide credentials to be verified, once approved a a one-time use discount code will be provided. Every time you checkout with us, log into your GovX Account to receive a new discount code.
Not seeing the GovX button? Head here to sign up: https://go.a-zdarts.com/govx
** Please note that the Military discount does not apply to already discounted products. **
"},{"type":"chat_multiple_choice","message":"","options":[{"name":"Is the price listed for one item or a set of three?","next":11,"nextName":null},{"name":"Do dartboards come with brackets?","next":12,"nextName":null},{"name":"Does my Gran board have a warranty?","next":13,"nextName":null},{"name":"None of these","next":8,"nextName":null}]},{"type":"customer_response","next":14,"message":"How can we help? Please provide your question and any other helpful information like an order number.\n","infoToCollect":"custom","messageHtml":"How can we help? Please provide your question and any other helpful information like an order number.
"},{"type":"send_message","next":10,"message":"If you have a pending order and don't see a tracking link, the order is being processed. Please wait and check back later.\n","messageHtml":"If you have a pending order and don't see a tracking link, the order is being processed. Please wait and check back later.
"},{"type":"chat_multiple_choice","message":"Is there anything else I can help you with today?","options":[{"name":"See beginning options","next":null,"nextName":"base"},{"name":"No","next":16,"nextName":null},{"name":"Leave us a message","next":8,"nextName":null}]},{"type":"send_message","next":10,"message":"Darts, flights, and shafts are typically sold in a set of three unless otherwise stated.\n","messageHtml":"Darts, flights, and shafts are typically sold in a set of three unless otherwise stated.
"},{"type":"send_message","next":10,"message":"All dartboards do come with basic bracket kits to hang them.\n","messageHtml":"All dartboards do come with basic bracket kits to hang them.
"},{"type":"send_message","next":10,"message":"Yes, Gran products have a 3-month warranty from the date of purchase. Please note that the warranty does not cover segments or wear and tear on parts.\n\nAll warranty or tech support issues MUST be handled through the HELP link on the Gran app, by contacting Gran through Facebook or by email at support@gran-darts.com.\n\nWe are unable to accept any boards back for technical issues, defects, or troubleshooting. Everything must be handled directly with Gran.\n","messageHtml":"Yes, Gran products have a 3-month warranty from the date of purchase. Please note that the warranty does not cover segments or wear and tear on parts.
All warranty or tech support issues MUST be handled through the HELP link on the Gran app, by contacting Gran through Facebook or by email at support@gran-darts.com.
We are unable to accept any boards back for technical issues, defects, or troubleshooting. Everything must be handled directly with Gran.
"},{"type":"assign_to_agent","message":"Thank you. We will get back to you at the email provided as soon as we can.\n","emailPromptMessage":"We will be with you as soon as possible! What is the best email address at which we can contact you?\n","followUpMessage":"Thank you! We will contact you at the email address you provided as soon as we can.\n","channel":"email","emailToSendAs":{"name":"Kelly Baxter","email":"info@a-zdarts.com","integrationKind":"outlook"},"messageHtml":"Thank you. We will get back to you at the email provided as soon as we can.
","emailPromptMessageHtml":"We will be with you as soon as possible! What is the best email address at which we can contact you?
","followUpMessageHtml":"Thank you! We will contact you at the email address you provided as soon as we can.
"},{"type":"customer_response","next":17,"message":"Please provide your new delivery address so we can make that adjustment for you.\n","infoToCollect":"custom","messageHtml":"Please provide your new delivery address so we can make that adjustment for you.
"},{"type":"close_chat","message":"Great! Glad we could help.\n","messageHtml":"Great! Glad we could help.
"},{"type":"assign_to_agent","message":"Thank you. We will get back to you at the email provided as soon as we can.\n","emailPromptMessage":"We will be with you as soon as possible! What is the best email address at which we can contact you?\n","followUpMessage":"Thank you! We will contact you at the email address you provided as soon as we can.\n","channel":"email","emailToSendAs":{"name":"Kelly Baxter","email":"info@a-zdarts.com","integrationKind":"outlook"},"messageHtml":"Thank you. We will get back to you at the email provided as soon as we can.
","emailPromptMessageHtml":"We will be with you as soon as possible! What is the best email address at which we can contact you?
","followUpMessageHtml":"Thank you! We will contact you at the email address you provided as soon as we can.
"},{"type":"send_message","next":10,"message":"Prices on the site\nThe prices listed on our site are typically for a set of three unless otherwise stated.\n","messageHtml":"Prices on the site
The prices listed on our site are typically for a set of three unless otherwise stated.
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